Frequently Asked Questions

Everything you need to know about our hand-crafted bags, shipping, and returns.

How do I care for my hand-crocheted Sak bag?

To preserve the quality of our signature crochet, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or submerging in water to maintain the structural integrity of the weave.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please note that items marked as Final Sale are not eligible for return or exchange.

Do you offer international shipping?

Yes, The Sak ships to various countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.

Are your materials sustainably sourced?

Sustainability is a core value. We use recycled materials, such as REPREVE lining made from ocean-bound plastic, and our leather products are sourced from tanneries certified by the Leather Working Group.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Afterpay for eligible orders.